OUR CULTURE & VALUES
Culture
We cultivate a culture where job coaches empower people of all abilities to succeed in competitive, integrated employment. We model independence, professionalism, inclusion, and persistence in everything we do. Our staff actively removes barriers, builds natural supports, collaborates with employers, and helps individuals grow, thrive, and fully participate in their workplaces and communities.
Core Values — Definitions & Observable Behaviors
1
Empowerment
We build confidence, independence, and self-advocacy so individuals can succeed in competitive employment.
Observable behaviors: Co-designing employment goals with the person; teaching job skills that increase independence; encouraging self-advocacy in the workplace; celebrating milestones and successes.
2
Inclusion
We embrace all abilities and advocate for full participation in community and workplace life.
Observable behaviors:Ensuring accessible recruitment and onboarding; providing reasonable accommodations; using inclusive language; promoting workplace belonging.
3
Person-Centered Service
We honor choice, respect individual preferences, and tailor coaching to each person’s strengths and goals.
Observable behaviors:Building individualized employment plans; regularly checking in with the person about their goals; adapting supports based on feedback and outcomes.
4
Professionalism
We model workplace excellence through reliability, communication, ethics, and responsibility.
Observable behaviors:Accurate, timely documentation; reliable attendance and follow-through; respectful communication; adherence to confidentiality and ethical standards.
5
Collaboration & Partnership
We work with individuals, families, employers, and community partners to create sustainable job opportunities.
Observable behaviors:Coordinating supports with employer supervisors; developing natural supports; partnering with schools and community agencies.
6
Accountability
We follow through on commitments, uphold quality standards, and ensure compliance.
Observable behaviors:Meeting service timelines; reporting concerns promptly; participating in audits and quality improvement.
7
Growth & Learning
We embrace continuous improvement for staff and those we support.
Observable behaviors:Participating in ongoing training; using outcome data; reflective supervision.
8
Strength-Based Approach
We focus on abilities, celebrate progress, and build on potential.
Observable behaviors:Asset-based language; strengths-based job matching; recognizing progress.
9
Dignity & Respect
We treat every person as a valued, capable member of their workplace and community.
Observable behaviors: Protecting privacy; respectful language; honoring preferences.